Health & Household > Wellness & Relaxation > Massage & Therapeutic Equipment > Massage Tools > Neck & Shoulder Massagers
AM-132 Rechargeable Neck Massage Pillow
Brand: Generic / OEM
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Audited BOM: 9 Components
RMA Chain & Defect Intelligence
Root cause causal graph linking factory engineering flaws to verified consumer return reasons.
⚡ Causal Link: Defect to Consumer Return
The use of low-quality generic lithium battery cells and the absence of robust PCM/BMS (ENG-002) lead to rapid capacity degradation and charging failures (RMA-001), as evidenced by consumer complaints (REV-001) about the product not turning on or charging.
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